10/10.
The product is great. Mated perfectly to the 2zz swap (didn't need the pilot bearing). Will have to revisit in time to see how well it's mated to the resurfaced flywheel but I'm sure it'll be just fine.
But customer service, wow. Not only did the business work with me to source an alternate product in the face of a delay, but they also went above and beyond when FedEx lost my package. Constant communication and work to follow-up with FedEx. Once the shipment was declared lost, they sent me a second one via DHL which arrived in Canada within days.
Thank you UJ/Midship Garage!